Advances in Librarianship, Vol. 28 - download pdf or read online

By Danuta A. Nitecki

ISBN-10: 0120246287

ISBN-13: 9780120246281

Seriously acclaimed when you consider that its inception, ''Advances in Librarianship'' is still the basic reference resource for advancements within the box of libraries and library technological know-how. Articles released within the serial have received nationwide prizes, equivalent to the Blackwell North the US Scholarship Award for the exceptional 1994 monograph, article, or unique paper within the box of acquisitions, assortment, improvement, and comparable components of source improvement. All parts of public, university, college, basic and secondary faculties, and certain libraries are given updated, severe research via specialists engaged within the perform of librarianship, in instructing, and in examine.

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It is sometimes asserted that library staff have an inbuilt service ethic and that no further attention to this attribute is needed. Regardless of predisposition or personality, consistently excellent service means organisation-wide commitment on the part of all staff. Client focus, therefore, is enshrined at UWL in values, client charters, service standards, policies and position profiles. Training and development opportunities are provided for all staff, including casuals, and programs are updated regularly.

In hiring and training all staff, regardless of whether their primary location would be technical services or frontline services, customer service skills were deemed to be essential criteria for selection. All Library staff participated, and continue to participate in staffing service desks. In this way, focus on clients and their needs are maintained, as is the awareness that excellent service is central to the mission, values and performance of the Library. It is sometimes asserted that library staff have an inbuilt service ethic and that no further attention to this attribute is needed.

Groenewegen and Lim (1995) discuss some of the definitions of TQM, its use in libraries and universities and the interpretation of quality in these contexts. “Quality assurance” tends to be associated with industry and implies an emphasis on procedures and documentation. As Dawson and Palmer (1995, pp. ” “Quality” is a prevailing, if poorly defined, concept in universities. ” (Groenewegen and Lim, 1995, p. 6). With the establishment of the Australian Universities Quality Agency (AUQA) by the Federal Government in 2000, “quality assurance” and “quality audit” have greater currency in Australian universities.

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Advances in Librarianship, Vol. 28 by Danuta A. Nitecki

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